General Conditions of Sales
Update of 05/10/2022
The online sales site "The Picky Chemist" is an initiative of:
Picky Chemist Roastery
Rue Auguste Nève, 17
Company number: BE0771.486.827
Telephone: +32 479 99 33 83
As a visitor or user (Customer) of the online sales site, the user acknowledges having read these general conditions of sale (or terms and conditions) and expressly accepts the rights and obligations mentioned therein.
It is on this page that the current version of our general conditions of sale appears. We reserve the right to make changes at any time, which take effect on the date of the last posting of the revised conditions, which appears at the top of the page.
Accuracy of information
We strive to keep all information on our site as up-to-date as possible, but its accuracy is not guaranteed. In addition, access to the online sales site could be interrupted without prior notification. Inaccurate information or an interruption of service can in no way engage our responsibility.
The texts, images and photographs that make up the online sales site are our property and are protected by the laws in force under intellectual property.
Any reproduction, adaptation or partial or total exploitation of the contents of the site, can only be done after written authorization provided by us.
Protection of personal data
The personal data provided by the user when using the site is collected and processed exclusively for the purpose of ensuring the efficiency of the ordering process. We undertake to comply with the legislation in force, namely the law of December 8, 1993 relating to the protection of privacy as well as the European Regulation of April 17, 2016 relating to the protection of natural persons with regard to the processing of data. of a personal nature and the free movement of such data.
In the event of non-compliance with the general conditions by the user, we reserve the right to refuse access to our services, temporarily or permanently, without having to specify a reason and without notice. This measure can neither engage our responsibility nor give rise to any form of compensation for the user.
Online order intake
We provide the user with an online store presenting our products, without the photographs having any contractual value. The products are offered within the limits of their availability.
We reserve the right to make changes to the prices of our products. New prices take effect when the revised price is posted online. The prices indicated and the taxes in force will apply at the time of the order, subject to the availability of the products.
The prices displayed for the various products are indicated in Euros and do not include any delivery costs, which will be indicated and invoiced in addition, before the validation of the order by the Customer.
The delivery costs correspond to the delivery to the address of the recipient, or to a drop-off point of the chosen operator. Any customs clearance costs, or other taxes to be collected by the authorities of the country of destination, are the responsibility of the Customer.
The Customer provides an e-mail address, billing details and a delivery address.
The Customer chooses the delivery method, confirms that he/she accepts these general conditions of sale, and proceeds to payment.
In the case of a special invoice sent by email to the customer, the validation of the Customer's payment constitutes acceptance of the General Conditions of Sales by the Customer. In addition, it triggers, if necessary, the creation of the corresponding order in the system.
We reserve the right to block the Customer's order in the event of a payment problem, incorrect address, or any other problem.
An order confirmation is sent to the Customer after validation of the registration of the order. An invoice can also be transmitted in electronic form.
In case of unavailability of a product, the Customer is contacted as soon as possible, in order to agree on the sending of a substitute product or the reimbursement of the corresponding part of the order.
We reserve the right to interrupt the of orders intake at any time, without prior notification, and without our liability being incurred.
We reserve the right to limit the sale of our products to certain geographical areas, to refuse an order, or to limit the quantities. In the event of modification or cancellation of an order, the Customer is contacted as soon as possible, in order to agree on the terms of reimbursement.
Any order received and validated before Saturday morning (00:00 CET) will generally be produced and shipped the following Tuesday, at the latest. A delay in relation to this deadline cannot be the subject of any compensation, and does not engage our responsibility. Except in cases of Force Majeure, in the event of non-execution of the order within 30 days of its validation, the Customer will have the possibility of requesting the unilateral termination of the sales contract, by email sent to the following address: firstname.lastname@example.org
Delivery, verification upon receipt, conformity of products and right of withdrawal
The delivery times of our products, mentioned on the site or during the order confirmation, are indicative. They correspond to those communicated by the transport companies that we use to transport the goods to our customers. We have no direct control over the transport of goods.
Delays usually do not give rise to any compensation, unless the delivery was made more than 40 days after the order was shipped, in which case the Customer may request a refund of the shipping costs. We will endeavor to deal with any problems in the delivery of the products in collaboration with the transport companies and will keep the Customer informed of the progress of the situation.
In case of loss, theft, or deterioration of the parcel during its routing, we will reimburse the Customer as soon as the transport company confirms the anomaly and the corresponding compensation, within the framework of the basic guarantee or the complementary guarantee that we subscribe to during the preparation of the sending.
For certain destinations (in particular countries outside the European Union), we can agree with the customer on an economic shipment, without follow-up or compensation by the transport company in the event of loss, theft or damage to the package during its journey. The risk associated with the choice of this economical solution is the full responsibility of the Customer: any problem arising during transport cannot be the subject of any compensation.
If a Customer's order is not delivered and returned to us, we will contact the Customer to determine the source of the problem and agree on the next actions. If the Customer has not been able to receive the package and it is returned to us, we can resend it, at the Customer's expense. If the package was not delivered due to our fault, we will do our best to remedy the situation.
Upon receipt of the goods, the Customer checks the good condition and conformity of the products delivered. In the event of damaged packaging and/or missing product, the Customer must make the corresponding reservations to the carrier and inform us immediately by email sent to the following address: email@example.com, possibly accompanied by pictures representative of the product anomaly encountered.
In the absence of reservations made as described above, any complaint related to a problem occurring during transport cannot be accepted and our responsibility cannot be engaged.
A delivery error or non-compliance of a product with the order confirmation must be reported to us within 3 working days of delivery. Any complaint that would not be made within this period cannot be taken into account and our responsibility cannot be engaged.
Right of withdrawal: within 14 days of receipt, it is possible to return products to us, which may be refunded provided that the bags are in their original state, still sealed and in good condition. The refund (the price of the returned products as well as the shipping costs, in proportion to the total amount of the goods of this order), will take place within 14 days of the recovery of the goods.
Any special order that does not correspond to the standard offer available on the online sales site cannot be returned.
Any request for the return of a product whose bag has been opened will not be accepted.
Before returning an item, the Customer must contact us by email at the following address: firstname.lastname@example.org in order to obtain a return authorization. Without prior agreement for the return, no refund will be made.
The address for returning goods is as follows:
Picky Chemist Roastery
Rue Auguste Nève, 17
Return costs are the responsibility of the Customer.
In the event that we are prevented from executing the order due to an unforeseen circumstance beyond our control, we may invoke Force Majeure. Then, the execution of the order would be suspended for the duration of the Force Majeure, and the customer informed immediately.
If the Force Majeure lasts more than 90 consecutive days, each of the parties may choose to terminate the sales contract unilaterally, by registered letter sent to the other party.
These general conditions of sale are governed by Belgian law. In the event of a dispute and in the absence of an amicable agreement, the dispute will be brought before the courts of Liège, Belgium.
The general conditions of sale are written in French and only the version in this language will be considered valid before the courts. Any translations offered on our site are purely indicative.